Follett Ice Machine Repair

The originator of Chewblet compressed-nugget ice, specializing in nugget and flake machines plus ice-and-water and ice/beverage dispensers for healthcare and foodservice.

1st Choice Ice Machine Repair provides expert Follett commercial ice machine repair across Nashville and the surrounding Middle Tennessee metro. Our technicians know the Follett platform — how its harvest cycle, controls, and water system behave — so we diagnose faults accurately and get your machine back into production fast.

Follett models we service

We work on current and older Follett commercial equipment, including these popular lines:

Horizon Elite Chewblet SeriesMaestro Plus SeriesSymphony Plus Dispensers15 Series Countertop Dispensers

Follett builds nugget, flake, dispenser, countertop machines, and we service all of them — from undercounter units up to high-output modular heads.

Common Follett ice machine problems we fix

Chewblet auger, bearing, and gearmotor wear or seizing
Ice transport and dispenser valve clogs from scale or buildup
Water system scale reducing nugget production and consistency

Most Follett failures trace back to scale, water quality, or a worn component — not a machine that needs replacing. We find the real cause, quote it up front, and fix it right the first time.

Call (615) 768-0085

Symptoms

Follett Acting Up? Start Here

Ice Machine Not Making Ice

When a commercial ice machine produces no ice at all, the cause can range from a simple water-supply issue to a sealed-system refrigerant fault. Pinpointing it reliably requires professional diagnosis with proper gauges and electrical testing.

Ice Machine Not Releasing or Harvesting Ice

If ice forms but never drops into the bin, the machine is usually stuck between the freeze and harvest cycles. Diagnosing whether it's the hot-gas valve, a sensor, or a control fault should be done by a technician.

Ice Machine Leaking Water

Water pooling around or under an ice machine usually points to a drain, seal, or water-valve problem rather than the sealed refrigeration system. A technician can locate the source and prevent water damage and slip hazards.

Ice Machine Making Small or Incomplete Cubes

Thin, small, or partially formed cubes usually indicate the freeze cycle is being cut short or water isn't flowing evenly across the evaporator. Proper diagnosis involves checking water flow, scale, and the sealed system.

Cloudy, Soft, or Hollow Ice

Cloudy, soft, or fast-melting ice typically results from poor water quality, inadequate filtration, or scale interfering with clear-ice formation. A technician can clean the system and correct filtration to restore clear, hard cubes.

FAQ

Follett Repair Questions

Do you repair Follett ice machines?

Yes. We regularly service Follett commercial ice machines — including Horizon Elite Chewblet Series, Maestro Plus Series, Symphony Plus Dispensers, 15 Series Countertop Dispensers — throughout the Nashville metro, using OEM-grade parts and following the manufacturer's procedures.

What are common problems with Follett ice machines?

Chewblet auger, bearing, and gearmotor wear or seizing Ice transport and dispenser valve clogs from scale or buildup Water system scale reducing nugget production and consistency We diagnose the root cause rather than swapping parts and hoping.

Can you get Follett parts quickly?

Our trucks carry the parts that fail most often, and we source Follett OEM components for anything we don't stock so most repairs are completed quickly.

Other Brands We Repair

Manitowoc Scotsman Hoshizaki Ice-O-Matic Kold-Draft Brema

Follett Ice Machine Down?

Call now for fast, brand-experienced commercial ice machine repair.

(615) 768-0085

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